Corrections Policy
Benefit rules, income tables, carrier promotions and device inventory can change. When a material fact on freeipadgov.com is wrong or outdated, our goal is to verify the change against a current primary source and correct the affected page.
1. How to report an error
Send correction requests to [email protected]. Include the page URL, the exact statement or table row, and a source that supports the requested change.
For time-sensitive claims, include the date you checked the source. If the issue involves a carrier promotion, include the current provider page or terms. If the issue involves a federal benefit, use the responsible agency or program administrator where possible.
Correction request: [page title or URL]
2. Corrections we prioritize
We prioritize issues that could materially change a reader's decision, eligibility understanding, cost estimate or ability to verify an offer. Examples include:
- an incorrect Lifeline qualifying program or income limit;
- an expired federal program presented as active;
- a changed carrier price, bill-credit term or service requirement;
- an incorrect device model, storage tier, financing term or trade-in condition;
- a broken official source that prevents verification;
- a statement that incorrectly describes who administers a program;
- a school, library or nonprofit program that has closed or changed eligibility; and
- a material privacy, disclaimer or contact-information error.
3. Sources we prefer for correction requests
The strongest correction requests use the same source hierarchy described in our Editorial Policy. Primary sources reduce ambiguity and help us update a page faster.
- Federal and state agencies or administrators: FCC, USAC, USDA/FNS, Medicaid.gov, CMS and state benefit agencies.
- First-party carrier or manufacturer terms: current plan pages, device pages, promotion terms, support documents and checkout disclosures.
- Named local institutions: school districts, colleges, libraries, cities and nonprofits operating the program.
- Public documents: program notices, official PDFs, funding announcements and dated policy documents.
Secondary articles can help identify a change, but where a current primary source exists we normally verify against that primary source before editing the page.
4. Our correction review process
When we receive a material correction request, the editorial desk reviews the published wording, checks the cited source and looks for the current first-party rule or offer. The issue is then routed to the subject area that best matches the claim.
Consumer-protection and regulatory claims may be reviewed by Marcus Vance, J.D. Student and school-device topics may be routed to Dr. Amanda Brooks, Ed.D. Senior, Medicaid and accessibility topics may involve Robert Hayes, RN, CCM. SNAP, EBT and household-benefit explanations may be routed to Elena Torres.
If the correction is supported, we update the affected wording, table, link or date. If the evidence is incomplete or contradictory, we may request a stronger source or add clarifying language rather than making an unsupported change.
5. What we may change after verification
A correction can involve more than a single sentence. Depending on the issue, we may update:
- body copy and FAQ answers;
- income tables and date labels;
- carrier pricing or promotion details;
- internal or external links;
- structured data where the same fact appears in JSON-LD;
- author or reviewer information;
- publication or update dates; and
- related pages that repeat the same outdated claim.
Where a change affects several pages, we review the broader topic cluster rather than correcting only the page that was reported.
6. Transparency and update dates
Time-sensitive articles display an updated date so readers can see when the page was last substantively reviewed. Updating a date is not a substitute for updating the underlying facts.
Small typographical fixes may not require a separate correction note. Material corrections that change eligibility, current program status, device cost or a major consumer conclusion should be reflected in the page content and update date.
Our goal is not to preserve outdated wording once a better current primary source is available.
7. Requests that are not factual corrections
A disagreement with a provider's current terms is not by itself a factual error on our site if we accurately described those terms. Likewise, a personal eligibility denial does not necessarily mean the general eligibility rule is wrong.
We cannot change a government-benefit decision, carrier account, school device assignment, trade-in valuation or giveaway result. Those issues must be handled by the organization responsible for the decision.
We also do not remove accurate public information simply because a company or individual dislikes the context. If a claim is outdated, incomplete or materially misleading, send evidence and we will review it.
8. Corrections contact
Editorial Desk: [email protected]
General Inquiries: [email protected]
Consumer Support & Editorial Line: +1 (302) 440-2819
General Support Line: +1 (800) 574-8921
Free iPad Gov Digital Media Network
freeipadgov.com Editorial & Consumer Research Office
1201 N Orange St, Suite 7480
Wilmington, DE 19801, United States
Monday-Friday: 9:00 AM-5:00 PM EST
Marcus Vance, J.D.
Consumer Rights Advocate & Regulatory Policy Analyst
Material regulatory and consumer-protection corrections are reviewed with attention to current primary sources, effective dates and the difference between a public benefit and a commercial device offer.
freeipadgov.com Editorial & Consumer Research Office
Corrections are handled by the editorial desk of Free iPad Gov Digital Media Network.
Wilmington, DE 19801
United States[email protected][email protected]+1 (302) 440-2819+1 (800) 574-8921Monday-Friday: 9:00 AM-5:00 PM EST