Corrections, source updates & policy changes
[email protected]+1 (302) 440-2819Use this for outdated program rules, changed carrier terms, factual corrections, broken official references or questions about our sourcing.
Consumer Support & Editorial Office
Contact freeipadgov.com
Questions about a guide, a source that changed, a carrier offer, a correction, or the difference between a benefit and a device promotion? Use the channel that matches your request so it reaches the right desk.
First published June 1, 2021Last updated September 17, 2026
Editorial & Consumer Research Officefreeipadgov.com Media Group1201 N Orange St, Suite 7480
Wilmington, DE 19801
United StatesMonday-Friday · 9:00 AM-5:00 PM EST
Wilmington, DE 19801
United StatesMonday-Friday · 9:00 AM-5:00 PM EST
Contact channels
Choose the desk that matches your question.
Sending a correction to the editorial desk and general site questions to the general inbox helps us review requests faster.
Site feedback, navigation & consumer questions
[email protected]+1 (800) 574-8921Use this for general feedback, topic requests, accessibility problems, page-navigation questions and non-editorial site issues.
SNAP, EBT, Lifeline & household eligibility topics
[email protected]For questions related to the way our guides explain benefit documents, program terminology and community digital-inclusion resources.
Scams, offer terms & regulatory language
[email protected]For editorial questions about deceptive marketing, device-offer fine print, FCC/Lifeline policy references and scam-exposure coverage.
Student devices & digital equity
[email protected]For questions about our student guides, school-device programs, education pricing, campus technology access and digital-equity topics.
Medicaid, fixed-income & assistive technology
[email protected]For questions about our coverage of senior access, Medicaid navigation, disability-related technology and telehealth device topics.
Editorial corrections
Send the exact page, statement and source.
If you believe a factual statement is outdated or incorrect, include enough detail for the editorial team to reproduce the issue. Primary sources help us review time-sensitive eligibility and carrier claims faster.
1. Page URLThe exact freeipadgov.com page.
2. StatementCopy the sentence, table row or section that needs review.
3. Primary sourceFCC, USAC, USDA, Medicaid.gov, state agency, carrier terms or program page.
4. Effective dateTell us when the rule or offer changed, if known.
Editorial corrections[email protected]
Subject suggestion: Correction request: [page title]
Start an editorial email →Before you send sensitive information
Do not email EBT card numbers, Social Security numbers, account passwords or benefit-case credentials.
freeipadgov.com is an information publisher. We do not process SNAP applications, Lifeline eligibility, Medicaid enrollment, carrier activations or benefit payments. Our team does not need private account credentials to answer a question about an article.
If you are trying to change or troubleshoot a government benefit, use the official agency or program administrator. If you are trying to activate a carrier device or dispute a bill, contact the carrier through its official support channel.
Never send us
Social Security numbers
EBT card number or PIN
Bank or payment-card details
Carrier account passwords
Benefit portal login credentials
Unredacted identity documents
What we can and cannot do
We explain public information. We do not approve benefits or distribute devices.
We can point readers to the official source used in an article, explain how a published rule is structured, review a factual correction, or clarify the difference between a service benefit and a commercial device promotion.
We cannot access an individual's SNAP, Medicaid, Lifeline, carrier or school account. We cannot determine eligibility, expedite an application, release a benefit payment, reserve device inventory, or guarantee an iPad model.
Our role
ResearchOfficial program and provider sources
ExplainEligibility, costs, documents and limitations
CorrectOutdated or inaccurate published information
ReferReaders back to the responsible agency or provider
Postal mail
Free iPad Gov Digital Media Network
1201 N Orange St, Suite 7480
Wilmington, DE 19801
United States
Mailing address for editorial correspondence
freeipadgov.com Editorial & Consumer Research OfficeFree iPad Gov Digital Media Network
1201 N Orange St, Suite 7480
Wilmington, DE 19801
United States
Please do not mail original identity, benefit or financial documents. Copies containing sensitive personal information should be redacted unless our editorial team has specifically requested a non-sensitive excerpt.
Office hoursMonday-Friday9:00 AM-5:00 PM ESTMessages received outside normal working hours can be reviewed on the next business day.Meet the editorial team →
What happens after you contact us
Editorial questions are reviewed against the source behind the page.
For a correction or policy update, the first step is to identify the exact statement and the source used when the page was written. If the official program or provider has changed its terms, we compare the new source with the published language and update the affected section where needed.
General consumer questions are handled differently. We can explain where a rule on our site came from and point to the responsible agency, carrier, school or nonprofit, but we do not access personal applications or contact agencies on a reader's behalf.
Typical routing
Program eligibility correctionEditorial desk reviews current government or administrator source
Carrier price or promo changeFirst-party offer terms are checked against the page
Student or school-device questionEducation coverage is routed to the digital-equity desk
SNAP / EBT terminologyBenefits and outreach coverage is routed to Elena Torres
Scam or misleading-offer reportConsumer-rights language is routed for regulatory review
Independent regulatory disclaimer
freeipadgov.com is not a government agency.
freeipadgov.com is an independent educational guide and consumer resource. We are not affiliated with, authorized by, endorsed by, or in any way connected to the Federal Communications Commission (FCC), the Universal Service Administrative Company (USAC), USDA/SNAP, Medicaid, Apple, or any state or federal government agency.